Dozens of cabin crew at Air India Express called in sick earlier this week, resulting in the cancellation of 85 flights since Tuesday evening and affecting the travel plans of numerous passengers. The carrier is working to minimize the inconvenience caused to guests and has stated that appropriate actions will be taken against individuals responsible for the disruptions. Air India Express operates thousands of flights each week to various domestic and international airports.
The sudden sick leaves by around 100 cabin crew members were a result of dissatisfaction with the introduction of a merit-based performance system by the airline. Staff had not been informed authorized to speak publicly about the matter. Despite recent organizational changes after the airline’s privatization, the level of engagement with staff remained high, making the sick calls a surprise to management. The cabin crew’s actions have significantly impacted the operations of the airline.
As a subsidiary of Air India, Air India Express has faced challenges since the company was sold to Tata Group in January 2022 as part of the Indian government’s privatization efforts. Plans have been announced to merge Air India Express with another subsidiary carrier, leading to further changes within the organization. Passengers affected by flight cancellations or delays are offered full refunds or free rescheduling options, with Air India stepping in to operate flights on certain routes to support the budget carrier during the disruption.
Efforts are being made to address the concerns of the cabin crew while taking necessary steps to ensure the smooth operation of the airline. The situation has highlighted the need for effective communication and engagement between management and staff to prevent similar incidents in the future. The disruption caused by the sick calls emphasizes the importance of a cooperative and supportive work environment to maintain the high standards of service expected by passengers.
The incident serves as a reminder of the potential impact of internal organizational changes on employee morale and performance. As Air India Express navigates through the challenges posed by the recent disruptions, the focus remains on resolving the underlying issues within the company to prevent further incidents. The airline’s commitment to addressing concerns and supporting passengers during this period of uncertainty demonstrates its dedication to maintaining a high level of service quality.
Overall, the recent events at Air India Express underscore the need for effective leadership, communication, and engagement within organizations undergoing significant changes. By prioritizing employee well-being and addressing concerns in a timely manner, companies can mitigate the risk of disruptions and maintain operational efficiency. The airline continues to work towards resolving the current situation while ensuring the best possible experience for its passengers amidst the challenges faced by the industry.