Uber has introduced new safety features that are hidden away in the settings of the app, making them less visible than its other services. These safety tools include options such as ShareMyTrip, which allows users to send live location and ride details to trusted individuals, and the ability to record rides. The recordings are encrypted and can only be accessed by Uber if a safety report is submitted. Users can customize these features based on time and location, providing an extra sense of safety for passengers, particularly for those who have experienced harassment while using the service.
To activate these safety features, users can follow a simple five-step process within the Uber app. By clicking on the Account tab at the bottom of the screen, selecting Settings, and then navigating to the Safety section, users can customize their safety tool preferences. These preferences include options such as Get more safety check-ins, Use PIN verification, Record audio, and Share trip status. Users can also set schedules for when these safety tools should be activated, such as during late-night rides or when near bars and restaurants.
While the current safety tools offered by Uber are appreciated, some users wish for additional features and customization options. For instance, users may want safety tools to be automatically activated in certain locations, such as airports, where incidents may be more likely to occur. Others suggest that features like audio recording should be automatically turned on by default to empower users to report harassment and potentially deter crime. However, for now, users must work within the existing toolset provided by Uber and take their safety into their own hands while using the service.
In addition to the safety tools that users can customize before a ride, Uber also offers additional safety features while in transit. These features include Text-to-911, which sends information about the trip, vehicle, and location to 911 operators, and Live Help, which allows riders and drivers to communicate with safety agents during a ride. While these features provide added security, some users hope for further enhancements, such as automatic matching of female and nonbinary drivers and riders, similar to what Lyft offers.
Ultimately, the goal of Uber’s safety features is to make rides safer for all passengers, particularly for those who have experienced instances of harassment or assault while using the service. While there is room for improvement in terms of additional features and customization options, the current tools provided by Uber serve as a step in the right direction. By taking advantage of these safety features and remaining vigilant while using the service, passengers can help contribute to a safer ride-sharing experience for everyone.